Terms & Conditions

1. General Provisions & Acceptance

• • By visiting our website or completing a booking via direct contact, online travel agencies (OTAs), or third-party vendors, you acknowledge that you have read, understood, and agreed to these Terms, along with our Privacy Policy and House Rules.
• • The Hotel reserves the right to amend, update, or replace any part of these Terms at any time without prior notice. The updated version will be effective immediately upon posting to our website.
• • Guests must be at least 18 years of age to enter into a binding contract and register a booking at Hotel Royal Fort Jaisalmer.

2. Reservations & Booking Terms

• • Accuracy of Information: When making a reservation, you agree to provide truthful, accurate, and complete contact and billing information.
• • Confirmation: A booking is considered binding only after you receive a formal reservation confirmation voucher via Email or WhatsApp from Hotel Royal Fort Jaisalmer.
• • Special Requests: Requests such as early check-in, specific floor preferences, extra beds, or dietary requirements are subject to availability upon arrival and cannot be guaranteed unless confirmed in writing by hotel management.

3. Rates, Deposit, & Payment Terms

• • Tariff Structure: All rates listed on our website or promotional materials are quoted in Indian Rupees (INR) and are subject to applicable government taxes (GST).
• • Advance Payment: A deposit or full advance payment may be required at the time of booking to secure your reservation.
• • Payment Methods: We accept major Credit/Debit cards, UPI, Net Banking, and Cash.
• • Incidental Charges: Any additional services utilized during your stay (such as room service, laundry, restaurant bills, travel transfers, or desert safari bookings) must be settled in full prior to check-out.

4. Cancellation, No-Show, & Refund Policy

• • Standard Cancellation: Cancellations must be submitted in writing. Refund percentages are determined by the notice period provided prior to your check-in date as outlined in our Hotel Policy.
• • Non-Refundable Periods: Bookings made for peak travel dates (including Diwali, Christmas, New Year, and the Jaisalmer Desert Festival) are strictly non-refundable and non-transferable.
• • No-Show: If a guest fails to check in on the scheduled arrival date without prior written notice, the entire booking will be canceled and all payments forfeited.
• • Early Departure: Early departures during a confirmed stay are non-refundable and will be billed for the entire reserved period.

5. Check-In & Identity Verification Policy

• • Mandatory Government ID: In compliance with local police guidelines and Government of India mandates, all adult guests must present an original, valid physical ID card at check-in (Aadhaar, Passport, Driving License, or Voter ID).
• • Foreign Nationals: Foreign passport holders and OCI cardholders must present an original Passport and valid Visa to complete Form-C registration.
• • PAN Cards: PAN Cards are NOT accepted as valid proof of identity or address under government law.
• • Refusal to provide valid government identification will result in immediate denial of check-in without refund.

6. Guest Conduct & Hotel Rules

• • Property Damage: Guests are expected to keep the property, furniture, and amenities in good condition. Any damage, loss, or destruction caused to hotel property will be billed directly to the primary guest.
• • Prohibited Activities: Illicit drug usage, gambling, weapon possession, loud parties, or illegal activities on hotel premises are strictly forbidden and will result in immediate eviction without refund and involvement of law enforcement authorities.
• • Quiet Hours: Guests must respect quiet hours between 10:00 PM and 7:00 AM to preserve a peaceful atmosphere for all guests.
• • Visitors: Non-registered visitors are restricted from guest rooms after 9:00 PM.

7. Limitation of Liability & Safekeeping

• • Personal Belongings: While we strive to maintain high security standards, Hotel Royal Fort Jaisalmer is not responsible for the loss, theft, or damage of cash, jewelry, electronic items, or personal valuables left unattended in guest rooms or public areas. Please use in-room safes where available or request front-desk safekeeping.
• • Third-Party Services: Travel services, desert camps, jeep safaris, and transport rentals arranged through third-party operators are provided as a convenience. The Hotel assumes no liability for injury, loss, delays, or service discrepancies caused by external service vendors.
• • Force Majeure: The Hotel shall not be held liable for failure to perform its obligations if such failure is the result of Acts of God (including weather conditions, floods, earthquakes), government restrictions, strikes, civil unrest, power blackouts, or other unforeseeable events beyond our control.

8. Intellectual Property & Digital Usage

• • All content, logos, branding, graphics, website text, and images pertaining to Hotel Royal Fort Jaisalmer are the intellectual property of the hotel management and are protected under copyright law. Unauthorised copying, reproduction, or distribution is prohibited.

9. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes or legal matters arising out of or in connection with these Terms or your stay at Hotel Royal Fort Jaisalmer shall be subject to the exclusive jurisdiction of the competent courts in Jaisalmer, Rajasthan, India.

10. Contact Information